Frequently Asked Questions (FAQs) for WordPress Hosting
General Questions for WordPress Hosting
01 . What service do you provide?
What we provide is a fully managed WordPress-as-a-Service hosting service.
02 . How is the support provided?
Most WordPress related work can be done in our WordPress hosting control panel. As to those that cannot be finished in the control panel, you can get professional help from our staff.
03 . How do you support your clients?
Our support can be approached via email or ticket.
04 . Can I speak to a support representative by phone, Skype, or video conferencing?
We currently offer support by email and ticket only. The live chat support will be available soon.
05 . When is your technical support available for current clients?
Our technical support is available 24 hours a day, 7 days a week, 365 days a year.
06 . Are all your departments open 24 hours a day?
No. Our Billing and Sales Departments are open Monday - Friday, 8 a.m. to 5 p.m.
07 . What is the philosophy behind your managed WordPress hosting service?
Our philosophy is to provide enterprise WordPress hosting services with affordable prices to small and medium-sized businesses.
08 . What does the fully managed hosting service mean?
Fully managed WordPress hosting means that all WordPress websites on our platform are completely managed by us. Our maintenance work includes but not limited to the application deployment, migration, backup, security and upgrade, leaving you time and energy to stay focused on the application development.
Technical Questions for WordPress Hosting
01 . Do you support shared hosting in your cheap WordPress hosting?
No. We don’t support shared WordPress hosting.
02 . What cloud providers and regions do you support in your cheap WordPress hosting?
We currently only support the private cloud in our Dallas data center. We are building more data centers and will support most of the popular public cloud providers in more regions in the near future.
03 . What’s your WordPress-as-a-Service hosting platform?
It is our quick evolving WordPress hosting solution. It takes advantage of container and Kubernetes, which is the most popular and dominant container-orchestration system.
04 . What makes you different from your competitors?
We have a self-developed and quick evolving WordPress hosting platform based on the latest cloud computing technology, including Kubernetes and container. Our long-term strategy is to provide enterprise-level service with the most competitive price.
05 . Why choose us?
Providing the best fully managed WordPress service is our ultimate goal. We always appreciate our clients’ new requests and take them as our opportunities and sources of our motivations. This mentality helps us push our service level further beyond.
06 . What WordPress version do you support?
We always support the latest version on our cheap WordPress cloud hosting platform.
08 . Do you have a daily backup for my WordPress website?
Yes. Our Kubernetes-powered platform takes daily backup for each WordPress website and keeps each backup for 7 days.
09 . How can I migrate my WordPress website onto your platform?
We support the most common migration method – via plugins. With migration plugins, users can easily migrate their websites onto our managed WordPress cloud hosting platform.
10 . Is there anything that prevents us from migrating our WordPress website to other providers?
No. We run standard WordPress on our platform. We are happy to help you with the migration whenever you need.
11 . Can I take backups of my website in your cheap WordPress hosting?
Yes. You can back up the individual website via our WordPress hosting control panel and download them.
12 . Do you have access limits to my WordPress website in the cheap WordPress hosting service?
No. We do not set limits on your access to your WordPress website.
13 . Is your cheap WordPress hosting shared?
No. WordPress websites on our fully Kubernetes-powered platform are completely isolated. They don’t compete for any shared resources.
14 . How can I manage my WordPress website?
You can manage WordPress websites in the control panel of our WordPress hosting.
15 . Can I monitor my WordPress website performance?
Our WordPress control panel has comprehensive monitoring metrics for each WordPress website. However, we don’t support real-time performance monitoring.
16 . Do you support WordPress High Availability?
No. We don’t support High Availability WordPress.
17 . What’s your WordPress hosting environment for my WordPress website?
Our WordPress hosting environment is built on our self-developed cloud application management platform, a WordPress-as-a-Service hosting platform.
Sales Questions for WordPress Hosting
01 . Can I try WordPress hosting plans before payment?
Yes. New clients can have a six-month free trial.
02 . What WordPress hosting plan should I start with?
If you are not sure what plan you should start with, you can choose a primitive plan and upgrade to a higher level when necessary. Our WordPress hosting plan upgrade is very smooth here. There is almost no downtime during the process.
03 . How long does it take to set up my WordPress Cluster?
The deployment of a WordPress on our platform can be a matter of minutes, even seconds.
04 . Do you have a download file and IP that I can test the network speed?
Yes. You can test our network speed from 200MB File. Test IP:18.104.22.168.
05 . Do you offer any network and server uptime guarantee?
Yes. We offer a 99.9% uptime guarantee for our network and all servers.
06 . What does your six-month free WordPress hosting mean?
The free trial services are the same as our paid services essentially, but free of charge for the first six months.
07 . What happens when my free trial is over?
Our sales representatives will contact you before the end of the six-month free trial. Your input to our service is highly appreciated. At that time, how to change a free trial service to a paid one will be instructed as well.
08 . Can I end my trial and upgrade the plan?
Of course. You can upgrade to the paid subscription at any time during the free trial. Thank you.
09 . How can I get my free trial?
To start a free trial, please sign up at https://www.wp-clusters.com and click "Get Started" button at the end of your interested plan.
Billing Questions for WordPress Hosting
01 . What payment methods do you support?
Currently, we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, PayPal, Wire Transfer and Check. If using a non-instant form of payment, your service deployment will be delayed until the payment clears. Wire Transfer must be over $100. The paper check is for US clients only.
02 . How can I get a lower price?
You can get it by choosing a longer billing cycle. The longer the billing cycle is, the lower the price is.